Shipping and Returns Policy
Glory Kiteboarding/ GloryKite.com is a Calgary, Alberta, Canadian based company accepting online orders for kites and kiting related products. Orders will be shipped either via Canada Post Expedited, Purolator, UPS or other preferred courier service and will require a signature upon receipt.
Some exceptions apply where due to excessive length or weight, or remote, poorly serviced locations, shipping will be quoted on an individual basis.
Oversize Shipping: Size Surcharge where it appears, indicates that due to the length of the packaged product, we have added an additional amount to your invoice to offset the oversize charge paid to the courier at our end. Due to software limitations it is listed as an option, but in fact is not optional.
If more than one (1) oversize items are ordered, we will manually reduce your invoice so that only one (1) Size Surcharge has been included.
Costs for shipping outside of Canada and U.S.A. are on a quote only basis.Please contact us via email at Shop@GloryKite.com for international shipping quotes.
Shipments outside of Canada may be subject to import duties and local taxes which are the sole responsibility of the purchaser.
Items in stock will ship within 24 hours, out of stock items will ship as soon as new inventory arrives.
Returns / Exchanges:
We do not accept returns unless due to faulty product or shipping error on our part. And only then with proper authorization from GloryKite.com to do so.
All returns must include a copy of the original invoice and be safely re-packed. Responsibility for the safe return of these items remains solely with the customer. Returned items will be inspected for damage prior to issuing a credit.
Shipping amounts are NOT refundable unless it is for an item sent in error.
Please don’t hesitate to contact us via email at Shop@GloryKite.com if you may have any questions or concerns regarding your potential order and our shipping and return policy.